FAQ

It is important to us that your transport runs smoothly. Here we answer the most frequently asked questions about our services and processes.

Do you have questions about our services or our company?

You need reliable transit times for your planning – delays create stress, schedule chaos and upset your customers. With us, you have full planning certainty: throughout Austria we usually deliver the next day; internationally (groupage) within 48–72 hours. You receive the planned delivery time in advance and can reliably inform your customers.

Unclear transport costs ruin margins and make your calculations difficult. With us, clear prices apply: no hidden surcharges. You receive transparent offers that you can include directly in your own quotes – without nasty surprises.

Customs formalities are complex; one incorrect document can block deliveries and become expensive. On request, we handle the entire customs process for you, take care of all documents and deadlines, and ensure that your shipment arrives on time.

Transport damage or delays can occur – what matters is how quickly they are resolved. Our Customer Relation Team responds immediately, takes personal care of clarification and proactively keeps you updated until everything is resolved. You have one contact person, not a call center – and you get solutions instead of excuses.

There are many providers – but hardly anyone combines family business, agility and 65 years of experience the way we do. We are large enough for international projects, yet flexible enough to implement exceptional requirements . With us, you get tailor-made solutions, short decision-making paths and personal support – instead of anonymous standard processing.

When things have to move fast, you need a partner who responds. With our same-day and overnight services you can reliably fulfill even short-notice orders. Our own vehicles and a strong network make us highly flexible – even outside standard hours.

Multiple interfaces slow projects down and cost time. With us, you get everything centrally coordinated: groupage, part and full truck loads, express, air & sea and warehouse logistics – one contact person, one end-to-end solution.

If you want not only to transport but also to store, pick or pack, we take care of it for you. Our services are seamlessly linked to transport – giving you an end-to-end solution.

No waiting on hotlines, no anonymous ticket system: with us, you reach real people who know your business. We contact you proactively when something important happens and give you clear information at all times.

Whether pharma, high-tech, mechanical engineering or trade – we understand the special requirements of sensitive industries. Temperature control, adherence to deadlines, safety standards: We deliver quality to industry standards.

Only those who keep an eye on their shipments can respond in time. We offer end-to-end tracking and ETA information (Estimated Time of Arrival) – so you can always take action before things become critical.

Returns cost time and tie up resources – especially when they are unstructured. We offer defined returns processes and clear workflows so your goods flows remain efficient and you keep an overview.

Special transports require know-how. Our drivers are trained and our processes meet all legal requirements. Temperature-controlled transports are also safe and reliable with us.

In online retail, peak periods occur - for example before Christmas or during promotions - and every order still has to go out on time. We make sure your products are packed, shipped and delivered on time. Even in stressful periods, we meet the agreed delivery times so your customers remain satisfied.

Yes – together we define how quickly, reliably and transparently your transports are handled. This way, you know exactly what you can rely on.